📞 Innovaphone is a German PBX manufacturer founded in 1997. It produces proprietary communication hardware and a modular UC software platform called myApps. Innovaphone systems are deployed through IT integrators and combine on-premises hardware with optional hosted configurations.
Who is Innovaphone?
Innovaphone AG is a German telecommunications manufacturer based in Sindelfingen. Founded in 1997, the company builds its own PBX hardware and software from the ground up. Its gateways run a proprietary operating system with no dependency on Windows or Linux.
The hardware is notable for its build quality: brushed stainless steel enclosures with no fans and no moving parts. This makes Innovaphone devices extremely durable and suited to demanding physical environments.
Innovaphone's UC platform is called myApps. It is a modular, app-based system that includes a softphone, video conferencing, team chat, presence indicators, screen sharing, and project management tools. The platform is available on-premises, as a virtual appliance, or through a partner-managed cloud.
In Luxembourg, Innovaphone systems are sold and maintained through IT integrators. The primary partner is RCarre. Documented Luxembourg deployments include CRI Group (helpdesk with Zendesk integration) and GH interim (multi-site staffing agency).
Who uses Innovaphone?
Innovaphone is best suited for organisations with dedicated IT resources and a preference for European-made infrastructure. Common customer profiles include:
- Mid-sized to large companies with 20 to 2,000+ users across multiple sites
- Organisations with strong GDPR and data sovereignty requirements, particularly in government, healthcare, and professional services
- IT-driven procurement teams that manage their own telephony infrastructure
- Businesses migrating from ISDN that need a reliable transition path
Innovaphone is not sold direct. Every deployment goes through a certified IT integrator, which means pricing and support are partner-dependent.
Innovaphone vs Voxbi: at a glance
Criteria | Innovaphone | Voxbi |
Type | On-premises PBX (hardware + software) | Cloud PBX (managed service) |
Setup | Via IT integrator | Direct, no hardware |
Upfront cost | Hardware purchase required | No CapEx |
SIP trunk included | No, via separate provider | Yes, included |
Data location | Partner-managed / on-site | Luxembourg data centres |
GDPR compliance | Yes | Yes |
Detailed comparison
🏗 Deployment and infrastructure
Innovaphone requires physical hardware: gateways and IP phones must be purchased, installed, and maintained on your premises. The system is managed by your IT integrator. Updates and configuration changes go through your partner.
Voxbi is a fully managed cloud service. There is no hardware to purchase. Configuration is handled directly with Mixvoip. You access your phone system from any internet connection using software clients or standard SIP phones.
Choose Innovaphone if your organisation has existing IT infrastructure and wants full control over its communication hardware. Choose Voxbi if you want to avoid upfront investment and manage your phone system without an intermediary.
💶 Pricing and total cost
Innovaphone pricing is not published. It depends on hardware model, number of ports, UC licence bundles, and the integrator's service margin. There is also an annual Software Support Agreement (SSA) required for firmware and feature updates.
Voxbi publishes its pricing. You pay a monthly fee per user with no hardware cost. SIP trunking is included in the service.
Key difference: Innovaphone involves CapEx at deployment plus recurring OpEx. Voxbi is OpEx only. For smaller teams or growing businesses, Voxbi's total cost of ownership is typically lower in the first three years.
📱 UC features and softphone
Innovaphone's myApps platform includes: softphone, video conferencing, team chat, presence, screen sharing, call recording, hot desking, and VDI support. It is a comprehensive UC suite built and controlled entirely by one vendor.
Voxbi provides standard Cloud PBX features including HD voice, call routing, voicemail, and softphone access. For a full feature comparison, visit voxbi.com.
Both platforms support multi-site deployments with centralised management.
🔒 GDPR and data sovereignty
Both systems are GDPR-compliant. Innovaphone hardware is manufactured in Germany and can be deployed entirely on-premises, with no dependency on US cloud providers.
Voxbi is hosted in Luxembourg data centres. Your call data stays within the EU under Luxembourg data protection law.
If your organisation requires on-site data processing with no external cloud dependency, Innovaphone's on-premises model is the only option. If Luxembourg-hosted cloud infrastructure satisfies your requirements, Voxbi delivers equivalent legal certainty without hardware.
🤝 Partner and support model
Innovaphone does not sell direct. All sales, installation, and ongoing support go through certified integrators. In Luxembourg, the primary partner is RCarre. Support response and quality depend on your integrator.
Voxbi is sold and supported directly by Mixvoip. There is no intermediary. Support is handled by the same team that operates the infrastructure.
Practical note: Mixvoip provides SIP trunks for both Innovaphone deployments and Voxbi. If you currently use Mixvoip as your SIP provider with an Innovaphone system, migrating to Voxbi keeps your existing numbers and operator while removing the hardware layer.
Frequently asked questions
Is Innovaphone available as a cloud service?
Innovaphone can be deployed in a partner-managed cloud, but this is not a native cloud product. The underlying system still runs on Innovaphone hardware or virtual appliances, managed by your IT integrator. It is not the same as a cloud-native service like Voxbi.
Can I keep my numbers if I switch from Innovaphone to Voxbi?
Yes. Phone number portability is standard in Luxembourg. If you switch to Voxbi, Mixvoip handles the porting process. Your numbers stay the same.
Do I need an IT department to use Innovaphone?
In practice, yes. Innovaphone systems require installation by a certified integrator and ongoing support from an IT partner. They are not designed for self-managed deployment. Voxbi requires no internal IT resource for day-to-day operation.
Is Innovaphone GDPR-compliant?
Yes. Innovaphone hardware is made in Germany and can be deployed fully on-premises. This satisfies strict data sovereignty requirements. Voxbi is also GDPR-compliant, hosted in Luxembourg data centres.
What phones work with Innovaphone?
Innovaphone produces its own IP desk phones. You can also use the myApps softphone on Windows, Mac, iOS, and Android. Third-party SIP phones are supported in some configurations, but Innovaphone hardware is proprietary and cannot be reused with a different PBX vendor.
Compare other providers
🔎 Exploring your options? Innovaphone is one of several business telephony options available in Luxembourg and the Greater Region. Compare across providers to find the right fit for your business.
🟠 Orange Luxembourg — National mobile operator with professional telephony bundles for businesses.
🔵 Wildix — European UCaaS platform built on WebRTC, sold through certified reseller partners.
🟣 Starface — German-engineered PBX with strong on-premises and cloud options, popular in the DACH region.
🟤 Microsoft Teams — Cloud UC and calling platform for organisations running Microsoft 365.
📅 Ready to explore Cloud PBX for your business?
Start with the provider comparisons or feature guides. If you want expert help, book a short call with a consultant.
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