📞 Starface is a Cloud PBX platform made in Germany by STARFACE GmbH, founded in 2005 and headquartered in Karlsruhe. It offers cloud-hosted, self-hosted, and hardware appliance deployment options. Starface is sold exclusively through a partner network and is designed for German-speaking SMEs.
Who Is Starface?
STARFACE GmbH was founded in 2005 in Karlsruhe, Germany. The company builds business phone systems in three deployment models: a cloud version hosted in German data centres, a virtual machine edition for self-hosted setups, and physical hardware appliances.
Starface has received multiple German ICT awards and is known for its compliance with German data protection standards. Its video conferencing module, NEON, is GDPR-compliant and built into the platform. Microsoft Teams integration is also available as a native feature.
The system is sold only through certified resellers and integration partners. There is no direct sales model.
Who Uses Starface?
Starface targets German-speaking small and medium-sized businesses that prefer a locally hosted or partner-managed phone system. Its typical customers include:
- SMEs in Germany and the DACH region (Germany, Austria, Switzerland) with 10 to 250 users
- Businesses that require German data centre hosting for compliance or preference
- IT-literate teams or companies with an IT partner managing the setup
- Organisations already using Microsoft Teams who want native telephony integration
Starface does not have a commercial presence in Luxembourg, does not offer local Luxembourg numbers natively, and is not regulated by the ILR (Institut Luxembourgeois de la Régulation).
At a Glance: Starface vs Voxbi
Starface Cloud | Voxbi | |
Starting price | ~9.95 EUR/user/month | |
SIP trunk included | No | Yes |
Luxembourg presence | No | Yes |
ILR regulated | No | Yes |
Local support (LU) | No | Yes |
Video conferencing | Yes (NEON) | |
MS Teams integration | Yes |
Detailed Comparison
📍 Deployment and Hosting
Starface offers three deployment options: cloud (German data centres), virtual machine (your own server), and hardware appliances. All hosting is based in Germany.
Voxbi is a fully cloud-based platform. Infrastructure is managed by the provider. No on-premise deployment is offered.
Choose Starface if you need a self-hosted or hardware deployment, or if German data centre location is a hard requirement.
Choose Voxbi if you want a fully managed cloud platform with no hardware overhead and local Luxembourg hosting.
💶 Pricing and Commercial Model
Starface Cloud starts at approximately 9.95 EUR per user per month. This does not include SIP trunking: you need to source and connect a SIP trunk separately from a third-party provider. Setup and integration are handled by a certified reseller, which adds cost.
Voxbi pricing is available directly at voxbi.com. SIP trunking is included as part of the service.
Choose Starface if you have an existing IT partner who resells Starface and can manage the setup.
Choose Voxbi if you want an all-inclusive price with SIP trunks, local numbers, and support included.
📞 Features and Integrations
Both platforms include call recording, video conferencing, and Microsoft Teams integration. Starface's NEON video module is GDPR-compliant and built into the platform. Teams integration is a native feature.
Voxbi's full feature list is published at voxbi.com.
Choose Starface if NEON video and native Teams integration are central to your workflow.
Choose Voxbi if you want a feature set backed by local Luxembourg support and a single point of contact.
🇱🇺 Luxembourg and Greater Region Fit
Starface has no registered commercial presence in Luxembourg. It does not appear in the ILR's register of authorised electronic communications providers. Luxembourg businesses purchasing Starface would do so through a German or international reseller with no guaranteed local support.
Voxbi is based in Luxembourg, holds ILR authorisation, and provides local phone numbers, local support, and a billing relationship in Luxembourg.
Choose Starface if your business is based in Germany and your IT partner already works with Starface.
Choose Voxbi if your business is based in Luxembourg or works across the Greater Region and needs a regulated local provider.
Frequently Asked Questions
Is Starface available in Luxembourg?
Starface does not have a direct commercial presence in Luxembourg. It is sold through a partner network, primarily in Germany and the DACH region. A Luxembourg business could work with a German reseller, but local support, local numbers, and ILR authorisation are not part of the offer.
Does Starface include a SIP trunk?
No. Starface is a PBX platform. You need to connect a separate SIP trunk from a third-party provider to make and receive calls. This adds cost and a second vendor relationship to manage.
Can I use Starface with Microsoft Teams?
Yes. Starface offers a Microsoft Teams integration that connects your Teams environment to the Starface PBX. This allows you to make and receive business calls within Teams.
What is NEON by Starface?
NEON is Starface's built-in video conferencing module. It is hosted in German data centres and is compliant with GDPR. It is included in the Starface platform at no extra charge.
How does Starface compare to Voxbi for a Luxembourg business?
Starface is a capable German PBX platform with competitive cloud pricing. For a business based in Luxembourg, the main gaps are: no local presence, no ILR regulation, SIP trunk not included, and support provided through a reseller rather than a local team. Voxbi covers all four of those points. If your business needs a provider regulated in Luxembourg with local numbers and direct support, Voxbi is the more straightforward choice.
Compare Other Providers
🔧 Innovaphone — German IP PBX vendor with self-hosted and cloud options. Strong in engineering and industrial environments. Compare Innovaphone →
🌐 Wildix — European UCaaS platform sold through partners. Browser-based interface, strong unified communications features. Compare Wildix →
🖥️ 3CX — Open-standard self-managed PBX. Low licence cost with higher IT overhead. Popular with IT resellers. Compare 3CX →
🟦 Microsoft Teams — Calling via Teams with Direct Routing or Operator Connect. Best for Microsoft-first organisations. Compare Microsoft Teams →
📅 Ready to explore Cloud PBX for your business?
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