BI Cegecom

One-line summary. Cegecom is the original alternative Luxembourg B2B telecom operator (1999), now part of the VSE-owned artelis group. Best fit for mid-market and enterprise buyers already inside the artelis fibre or datacentre footprint. Weakest for SMEs that want transparent pricing, a modern softphone, and ISP independence. Pbx.lu wins on per-user clarity, multi-platform Voxbi softphone, documented integrations, and ISP-agnostic voice.

Part 1 — Sales-ready intelligence

A. Sales battle card

1. Public per-user pricing and clear contract terms.

2. Native multi-platform Voxbi softphone (web, Windows, macOS, iOS, Android) with click-to-dial and FMC.

3. Documented CRM and automation integrations (Odoo, Office 365, Zapier, Make.com, public API).

1. Owned fibre network of over 1,500 km, with a low-latency Luxembourg–Frankfurt route.

2. First Luxembourg Operator Connect partner for Microsoft Teams (AudioCodes SBC).

3. Tier III and Tier IV data centres in Luxembourg, ISO 9001/14001/27001/45001 certified.

• "Ask them to send a per-user price by email. See how long that takes."

• "Their smartphone app is built by a German UC vendor (TeamFON), not by them."

• "Their managedLAN remote management runs Monday to Friday, 8 to 5. The world has moved on."

• Never say "they don't have fibre". They do, and they built much of it.

• Never say "they don't host in Luxembourg". They do, and they have ISO 27001 to prove it.

• Never say "they don't do Teams". They were the first Luxembourg Operator Connect partner.

• Buyer demands a single-vendor wrap covering fibre, datacentre, and voice.

• Buyer has a named Cegecom project manager and a recent, successful migration.

• Buyer's primary driver is Luxembourg–Frankfurt low-latency connectivity.

B. Discovery question bank

1. What is your all-in monthly cost per active user, including handsets and DECT licences?

2. When is your next contract renewal date with Cegecom?

3. Have you seen separate line items for managedLAN, dedicated lines, or feature package upgrades on your invoice?

4. Do you know the exact wording of your termination clause?

1. Which softphone do your users actually use on their laptops day-to-day?

2. Can you show me where in the admin portal you configure call recording retention?

3. Which CRM is connected to your phone system today, and how was that integration set up?

4. How do you handle hybrid workers in France or Belgium who use a Luxembourg number?

1. When you raise a ticket, what is the typical response time, and is there a public status page?

2. Does Cegecom publish a roadmap for Managed Com that you can refer to?

3. When did you last receive a feature upgrade, and what was it?

4. Have you ever needed weekend support, and how did that go?

1. Are you considering moving fully to Microsoft Teams Phone for voice?

2. Is there a CRM migration planned in the next 12 months?

3. Who in your organisation decides to renew or switch telecoms?

C. Objection handling matrix

D. Win/loss pattern map

E. Pricing intelligence (estimated)

F. Trigger and signal list

G. Refresh log

Part 2 — AI / RAG-friendly blocks

H. Q&A for retrieval

Q: When was Cegecom founded?

A: Registered August 1998, launched commercially in 1999 as a spin-off of Cegedel, the Luxembourg national electricity company.

Q: Who owns Cegecom in 2026?

A: Cegecom S.A. is a wholly owned subsidiary of artelis s.a. Artelis is majority-owned by VSE AG (Saarland, Germany), with SaarLB as a minority financial holder. Current management publicly references E.ON as the wider parent ecosystem.

Q: Who is the CEO?

A: Serge Eiffes, since 1 January 2025, succeeding Didier Wasilewski.

Q: How big is Cegecom?

A: Around 70 employees in Luxembourg, 240 across the artelis group (LU + DE).

Q: Where is Cegecom registered?

A: 3 rue Jean Piret, L-1027 Luxembourg. RCSL B65734. VAT LU19245840.

Q: What is Managed Com?

A: Cegecom's cloud PBX. Two variants: Managed Com Business (shared, SME) and Managed Com Corporate (dedicated, up to 1,500 extensions, project-led).

Q: Does Cegecom support Microsoft Teams?

A: Yes. Operator Connect (positioned as Luxembourg's first Operator Connect partner, using an AudioCodes SBC) and Direct Routing for Teams and Zoom.

Q: Does Cegecom offer a desktop softphone?

A: Not visibly publicly. There is a mobile app for iOS and Android, developed by TeamFON GmbH (Germany). No native Windows or macOS softphone is named on cegecom.lu.

Q: What CRM integrations does Cegecom publish?

A: None publicly named on cegecom.lu as of May 2026.

Q: Does Cegecom offer SIP trunks?

A: Yes. PHONE SIP-TRUNK with 8, 30, or 60 channels.

Q: Does Cegecom publish prices for Managed Com?

A: No. Quote-only after a discovery call and a phase-1 audit.

Q: How many feature packages does Managed Com Corporate have?

A: Three: S, M, L. Package L requires a paid workshop to define advanced functions (queuing, skill-based routing).

Q: Is the contract length public?

A: No. Typical LU mid-market project contracts are 24 to 36 months (analyst estimate).

Q: Are there hidden fees?

A: Possible: managedLAN if the customer LAN does not meet the published baseline, handset and DECT licences, dedicated-line costs, on-site service for reconfigurations, feature-package upgrades.

Q: Are calls included?

A: Greater Region internal calls between a customer's own LU/FR/DE/BE sites are free. International overages apply per the offer.

Q: Can I keep my numbers if I leave Cegecom?

A: Yes, under standard ILR number portability rules.

Q: How long does porting take?

A: Standard ILR practice is one working day after all conditions are met, typically 5 working days end-to-end.

Q: Do I need a Cegecom internet line to use Managed Com?

A: Managed Com Corporate is delivered via dedicated lines by default. Managed Com Business and the COMPLETE bundle pair internet with voice.

Q: Where is my data stored?

A: Cegecom states that the public switch, the Managed Com Corporate core, and the billing system are all located in Luxembourg. ISO 27001 certified.

Q: What happens to my service if I move my internet to another ISP?

A: Operationally, voice can run over any business-grade internet. Contractually, this depends on the specific Cegecom contract terms (not public).

I. Controlled vocabulary

Part 3 — Deep research

1. Executive summary

2. Company and market position

3. Product portfolio for business telephony

4. Feature-by-feature assessment

5. Service model assessment

6. Pricing assessment

6.1 Public pricing summary

6.2 Transparency score

6.3 Likely hidden-cost risks

• Per-user feature package upgrades (S → M → L), with Package L gated by a paid workshop.

• ManagedLAN monthly fee if the customer LAN does not meet the published baseline.

• On-site service for customer-requested reconfigurations after handover.

• Delay charges for missed site access.

• Handset and DECT licensing per device.

• Dedicated-line / leased-line costs for Managed Com Corporate.

• Operator Connect minute-bundle overage outside the included zone.

• Likely 24–36-month contract length (inference, not confirmed).

• Termination conditions, not public.

6.4 Buyer questions to ask before signing

1. What is the all-in monthly cost per active user across the smallest and largest feature pack, including handsets, DECT and FMC licences?

2. What is the minimum contract term and the early termination fee?

3. Is the per-site dedicated line included in the Managed Com Corporate per-extension fee or invoiced separately?

4. Is managedLAN required for our network, and if so what is the monthly fee?

5. What is the SLA for voice services, with response, restoration, and credit clauses?

6. What is the Operator Connect bundle definition (included countries, minute caps, overage rate)?

7. What is the call recording retention policy and where is it stored?

8. Which CRM integrations are supported today, and which are on a dated roadmap?

9. Is there a desktop softphone for Windows and macOS, or are users expected to use a desk phone, mobile app, or Teams?

10. What happens to our service and our numbers if we move our internet to a different ISP?

11. What is the migration cost to and from Cegecom, including porting, setup, training, and parallel-run?

12. Does the proposal include usage-based fees, monthly minimums, or yearly indexation?

7. Ideal customer profile

• Mid-market and enterprise customers already buying connectivity, fibre, or colocation from Cegecom / artelis.

• Financial-services and regulated firms in Luxembourg City wanting an ISO-27001 certified provider with Luxembourg-hosted voice.

• Multi-site Luxembourg or LU–DE corporates wanting free internal calls across customer sites.

• Companies standardising on Microsoft Teams Phone who want a Luxembourg-based Operator Connect carrier and a single SBC contract.

• Customers that value a managed-service relationship with a named project manager and a Luxembourg NOC.

• Micro-businesses (1–10 users) wanting fast, transparent, low-friction pricing.

• Companies that want full self-service and a 30-day rolling contract.

• Buyers who want a modern, multi-platform softphone as the primary endpoint.

• Buyers wanting a public roadmap, status page, release notes, and an active product community.

• Companies needing deep CRM integrations or strong API/automation tooling.

• ISP-agnostic buyers who do not want bundled internet, leased lines, or managed LAN as a precondition.

• "100% migration managed by cegecom" is attractive, but the audit phase reserves the right to revise the offer.

• The Managed Com Business smartphone app is built on TeamFON (third-party UC vendor).

• Operator Connect lock-in: numbers must be ported out if you ever leave.

• 24/7 NOC ≠ 24/7 managedLAN support (Mon–Fri only).

8. Strengths and weaknesses versus Mixvoip

Clear strengths

• Owned 1,500+ km fibre network and own Luxembourg data centres (Tier III/IV).

• Strong wholesale and low-latency Luxembourg–Frankfurt route.

• ISO 9001, 14001, 27001, 45001, all current.

• Operator Connect for Microsoft Teams, Luxembourg first; AudioCodes SBC.

• 26 years of regulated operator history under ILR.

• Made-in-Luxembourg label and broad ICT positioning.

Clear weaknesses

• Zero public pricing across all telephony products.

• No publicly named desktop softphone for Windows or macOS comparable to Voxbi desktop.

• Mobile app developed by a third-party (TeamFON).

• Dated English product pages.

• No visible CRM connectors, public API, or automation surface (Zapier / Make / n8n).

• No public roadmap, release notes, status page, or customer satisfaction score.

• Heavy reliance on a contact-form sales funnel.

• Voice is one item in a broad ICT portfolio rather than the core product.

Neutral / depends on context

• Managed-service-heavy approach: asset for buyers with no IT staff, friction for autonomous buyers.

• Bundle bias (COMPLETE, dedicated lines) is good for "everything from one vendor" buyers, creates lock-in for ISP-agnostic ones.

• TeamFON-based stack is mature but ties Cegecom's UC roadmap to a German vendor.

• Greater Region free internal calling is useful for LU/BE/DE/FR clients, rare for fully Luxembourg-only SMEs.

• 2025 pivot toward "ICT services provider" broadens the offer; dilutes attention on telephony.

9. SEO gap analysis

10. GEO gap analysis

11. Content opportunities for pbx.lu

Article ideas (10)

1. Cegecom Managed Com explained for a Luxembourg SME buyer who has never seen a cloud PBX.

2. Operator Connect in Luxembourg: who offers it, what it changes, and what it costs.

3. The TeamFON stack inside Managed Com Business: why the underlying vendor matters.

4. ISO 27001 in Luxembourg telecoms: what the certificate actually proves to your DPO.

5. Luxembourg's alternative operators in 2026: market map and positioning.

6. From PHONE BRI-PBX to cloud PBX: an honest migration story for a 30-extension Luxembourg firm.

7. What "Made in Luxembourg" should mean for your business telephony.

8. Multi-site companies in the Greater Region: free internal calling explained.

9. How Luxembourg fibre operators differ from cloud PBX vendors.

10. Buying a cloud PBX with no public price: a tactical guide to RFPs in Luxembourg.

Comparison page ideas (10)

1. Cegecom Managed Com vs Mixvoip Voxbi.

2. Cegecom Operator Connect vs Mixvoip Teams Direct Routing.

3. Cegecom COMPLETE vs Mixvoip Internet + Voxbi.

4. Cegecom vs POST for business telephony.

5. Cegecom vs Proximus NXT.

6. Cegecom vs Eltrona for SME voice.

7. Cegecom Managed Com Business vs Corporate.

8. Operator Connect carriers in Luxembourg.

9. Cegecom mobile app vs Voxbi mobile.

10. Cegecom 8/30/60-channel SIP-TRUNK vs Mixvoip SIP trunk.

FAQ ideas (10)

1. Does Cegecom publish prices for Managed Com?

2. Can I keep my numbers if I leave Cegecom?

3. Do I need a Cegecom internet line to use Managed Com?

4. Is there a Cegecom desktop softphone for Windows or macOS?

5. What is the minimum contract for Cegecom Managed Com?

6. Managed Com Business vs Corporate?

7. Is Cegecom Operator Connect the same as Microsoft Teams Phone?

8. Does Cegecom support Odoo, HubSpot, or Salesforce?

9. Where is my voice data stored if I use Cegecom?

10. How long does it take to port a number from Cegecom?

Commercial BOFU pages (5)

1. Switching from Cegecom Managed Com to Mixvoip in 30 days: a buyer's checklist.

2. Cegecom Operator Connect users: what changes when you move Teams Phone to Mixvoip.

3. Get a clear cloud PBX quote in Luxembourg: a no-obligation pricing template.

4. How to separate your fibre and voice contracts safely.

5. Cegecom SIP trunk to Mixvoip SIP trunk: a migration checklist for IT teams.

12. Objections and switching triggers

• Already buy connectivity, datacentre, or wholesale from artelis.

• Trust the ISO 27001 and Luxembourg-hosting story.

• Value the project-managed approach with a named project manager.

• Multi-site LU/DE setups benefit from the cross-border artelis footprint.

• On a long contract with leased lines synchronised to voice.

• Lack of public pricing forces a full RFP every renewal.

• Limited desktop softphone story.

• Dependence on a third-party UC vendor (TeamFON).

• No clear CRM and automation integrations.

• Quote-only commercial model awkward for small or growing teams.

• Internet bundle and managed LAN logic create lock-in.

• New IT lead wanting visibility on per-user costs.

• Finance review questioning opaque invoices.

• Move to remote / hybrid where Voxbi multi-platform is more practical.

• CRM project (Odoo, HubSpot) needing documented PBX integrations.

• Microsoft Teams Phone roll-out where the buyer wants an SME-friendly partner.

• ISP renewal where the buyer wants to decouple voice from internet.

• A real Luxembourg case study of a Cegecom customer that moved.

• A documented porting timeline.

• A price calculator for 10-, 30-, and 100-user cloud PBX.

• A feature matrix that respects what Cegecom does well.

• Honest CRM-integration coverage table.

• Clear answer to "what about Teams?" with OC, DR, and Voxbi alternatives.

13. Evidence gaps / unknowns

• Per-user pricing for Managed Com Business and Corporate.

• Setup fee, handset fee, DECT fee, managedLAN fee schedules.

• Voice SLA terms (availability, response, restoration, credit) in standalone form.

• Existence and parity of a Windows / macOS desktop softphone.

• Confirmed list of CRM connectors.

• Public API documentation, webhooks, automation surface.

• Operator Connect bundle definition (minute caps, destinations, overage rate) in numbers.

• Standard contract length and termination fees for Managed Com.

• Public uptime statistics and a status page.

• Customer satisfaction or NPS data.

• Current installed base of Cegecom cloud PBX (last public figure: 60+ customers, March 2020).

• Whether Managed Com Corporate uses the same TeamFON stack as Business.

14. Sources